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Shipping & Returns
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Delivery dates are estimates only and the Company is not liable for any loss or damage for failure to deliver by the estimated delivery date.
Permission to Return and to Receive Credit
Goods returned for credit must be authorized by the Sales Representative or Office staff, and must be in resalable condition, including packaging. The Customer will pay freight for returns. A restocking charge of 15% applies to all authorized goods returned for credit unless agreed to the contrary.
Damaged or Incorrect Merchandise
No liability is accepted for damage or shortage of product unless written notification is received within 2 working days after delivery. Insurance of goods in transit is the responsibility of the buyer. All goods of faulty manufacture (excluding imperfections permitted within AS1976 Vitreous China Used in Sanitary Appliances) will be credited or replaced if the Company is
advised within a reasonable time after delivery, and the faulty product is made available for inspection and return. To the extent permitted by the Trade Practices Act and other relevant legislation, the Company’s liability is limited to: The cost of replacing the goods;The cost of obtaining equivalent goods; or The cost of having the goods repaired. The Company is not responsible for any lack of operation or performance of goods (or any loss or damage) where goods are used or adapted for a purpose for which they are not designed.